Maison Velora
Return & Refund Policy
At Maison Velora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Products must be unopened, unused, and in their original packaging with all seals intact.
- For hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged unless the product is damaged, defective, or incorrectly supplied.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging.
3. Refund Process
- Once the returned item is received and inspected, the refund will be processed to the original payment method.
- Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
- Original shipping charges are non-refundable unless the return is due to our error.
4. Exchange Policy
Eligible items may be exchanged subject to stock availability.
5. Non-Returnable Items
- Opened or used perfumes.
- Sample products and tester bottles.
- Gift cards and promotional items.
6. Contact Us
For return requests or assistance, please contact us at:
Email: faizop_sms@yahoo.com
Phone/WhatsApp: 0094770332762
Maison Velora reserves the right to refuse returns that do not meet the above conditions.